Organisation Development

Course Outline

Instructor: Khalid Khan

Email: Khalid@greymatters.biz

Website: www.drkk.biz

Course Description:

Organizational Development is “an effort [that is] (1) planned, (2) organization-wide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization’s processes, using behavioral-science knowledge” Beckhard (1969). The purpose of this course is to instill in the students the appreciation for the OD process, the potential OD offers for achieving sustained competitive advantage, and the role of and OD expert. The course will cover in detail the current concepts that in vogue in the OD literature and also touch upon the up coming trends. This course will make use of multiple mediums, such as books, research papers, and video presentation to deliver its message.

Mark Distribution:

  1. Class evaluation 35%
  2. Mid-term Exam 20%
  3. Final-term Exam 45%

Text Books:

  1. Brown, Donald R., and Don Harvey. An experiential approach to organization development. Upper Saddle River, NJ: Prentice Hall, 2011. (Download)
  2. McLean, Gary. Organization development: Principles, processes, performance. Berrett-Koehler Publishers, 2005. (Download)

Reference Books:

  1. Card Sorting: Designing Usable Categories by Donna Spencer (Download).
  2. Fitz-Enz, J., & John Mattox, I. I. (2014). Predictive Analytics for Human Resources. John Wiley & Sons (Download).
  3. Marr, B. (2010). The intelligent company: Five steps to success with evidence-based management. John Wiley & Sons. (Download)
  4. Fransella, F., Bell, R., & Bannister, D. (2004). A manual for repertory grid technique. John Wiley & Sons. (Download)

Research Papers:

  1. Locatelli, V., & West, M. A. (1996). On elephants and blind researchers: methods for accessing culture in organizations. Leadership & Organization Development Journal, 17(7), 12-21. (Download)
  2. Coram, R., & Burnes, B. (2001). Managing organisational change in the public sector – lessons from the privatisation of the property service agency. The International Journal of Public Sector Management, 14(2), 94-110. (Download)
  3. Eubanks, J. L., & Marshall, J. B. (1990). A competency model for OD practitioners. Training & Development Journal, 44(11), 85-90. (Download)
  4. Appelbaum, S. H. (1997). Socio-technical systems theory: an intervention strategy for organizational development. Management Decision, 35(6), 452-463. (Download)
  5. Greasley, K., Bryman, A., Dainty, A., Price, A., Naismith, N., & Soetanto, R. (2008). Understanding empowerment from an employee perspective: what does it mean and do they want it?. Team Performance Management: An International Journal, 14(1/2), 39-55. (Download)
  6. Shuffler, M. L., DiazGranados, D., & Salas, E. (2011). There’s a Science for That Team Development Interventions in Organizations. Current Directions in Psychological Science, 20(6), 365-372.(Download)
  7. Martins, E. C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European journal of innovation management, 6(1), 64-74. (Download)

Assignments:

  1. Using the repertory grid technique perform an analysis of individual department’s culture at your university. This will be a group based assignment with no more than 3 members per group.  Assignment is due on April 15th.

Course Content

Week 1

Topics:

  1. Defining What OD is and is not
  2. The role of Behavioral Science in OD
  3. Describing Culture and its impact
  4. Psychological Contracts and their importance for OD
  5. The five stages of OD

Resources:

  1. Reading: Grey N. McLean, Organization Development. 2006 (Chapter 1 )
  2. Reading: Brown’s An Experiential Approach to Organization Development (Chapter 1)
  3. Case assignment: TGIF
  4. Reading Assignment: On elephants and blind researchers: methods for
    accessing culture in organizations
  5. Video: Organisation Development Animation


 

Week 2

Topics:

  1. Understanding Change, and what entails for OD experts
  2. Coping with change
  3. Introduction to socio-technical system approach

Resources:

  1. Reading: An Experiential Approach to Organization Development (Chapter 2)
  2. Reading assignment: Managing organisational change in the public sector – Lessons from the privatisation of the Property Service Agency
  3. Case assignment: THE NOGO RAILROAD

 

Week 3

Topics:

  1. Changing the Culture
  2. What is the importance of the corporate culture?
  3. How can OD practitioners assess the corporate culture?
  4. What is an effective culture?
  5. Using the competing values framework to understanding organisational cultures (download)

Resources:

  1. Reading: An Experiential Approach to Organization Development (Chapter 3)
  2. Case assignment: The Dim Lighting Co.
  3. Video case: Work Culture – Why the Gap? : Kim Hoogeveen at TEDxOmaha

 


 

Week 4

Topics:

  1. Role and Style of the OD practitioner
  2. What makes a good OD practitioner?
  3. Different OD practitioner styles

Resources:

  1. Reading: An Experiential Approach to Organization Development (Chapter 4)
  2. Reading assignment: A competency model for OD practitioners
  3. Case assignment: The Grayson Chemical Company

 

Week 5

Topics:

  1. The Diagnostic Process
  2. Apply research skills for investigating the opportunities for OD

Resources:

  1. Reading: An Experiential Approach to Organization Development (Chapter 5)
  2. Case assignment: The Old Family Bank
  3. Video review: SWOT Analysis: How to perform one for your organization

  1. OD Skill: Card Sort Technique (Training Needs Analysis)


 

Week 6

Topics:

  1. Overcoming Resistance to Change
  2. What are the sources of resistance?
  3. How to reduce resistance
  4. People the biggest challenge

Resources:

  1. Reading : An Experiential Approach to Organization Development (Chapter 6)
  2. Case: The Hexadecimal Company
  3. Video review: Overcoming Resistance to Change – Isn’t It Obvious?

  1. Video review: Who moved my cheese? Full Movie.


 

Week 7

Topics:

  1. Process Intervention Skills
  2. The Integration of Change Strategies
  3. The Major OD Intervention Techniques: An Overview

Resources:

  1. Reading : An Experiential Approach to Organization Development (Chapter 7)
  2. Case: The OD Letters

 

Week 8

Topics:

  1. OD Intervention Strategies
  2. Identify ways interpersonal, team, and intergroup techniques fit into OD program.
  3. Understand change strategies.

Resources:

  1. Reading : An Experiential Approach to Organization Development (Chapter 8)
  2. Reading assignment: Socio-technical systems theory: an intervention strategy for organizational development.
  3. Case: The Farm Bank

 

Week 9

Topics:

  1. Employee Empowerment and Interpersonal Interventions
  2. Recognize need for employee empowerment.
  3. Guidelines for managers on how to empower their reports

Resources

  1. Reading: An Experiential Approach to Organization Development (Chapter 9)
  2. Reading assignment: Understanding empowerment from an employee perspective: what does it mean and do they want it?. Team Performance Management

Week 10

Topics:

  1. Team Development Interventions
  2. What OD consultants can do to promote teamwork
  3. Discuss the process of team formation

Resources

  1. Reading: An Experiential Approach to Organization Development (Chapter 10)
  2. Reading assignment: There’s a Science for That Team Development Interventions in Organizations.
  3. Video review: Coach Carter Team Development

 


Week 11

Topics:

  1. Advance OD interventions: Human Analytics

Resources

  1. Reading: Predictive Analytics for Human Resources (Chapter 1 & 2)

Week 12

Topics:

  1. Advance OD interventions: Evidence based management

Resources

  1. Reading: The intelligent company: Five steps to success with evidence-based management (Chapter 1 & 2)

Week 13

Topics:

  1. Advance OD interventions: Promoting creativity and innovation

Resources

  1. Reading: Building organisational culture that stimulates creativity and innovation.

 


Week 14

Topics:

  1. Emerging Concepts in OD